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Marcus Deterville

Tourism & Hospitality Manager

marcus.deterville@email.lc+1 (758) 468-5291Gros Islet, Saint Lucia

Professional Summary

Results-driven hospitality professional with over 12 years of experience managing luxury resort operations across Saint Lucia's north coast tourism corridor. Proven track record of increasing guest satisfaction scores by 22% and driving ancillary revenue growth at internationally branded properties. Skilled leader who mentors front-line teams of up to 45 staff while maintaining compliance with Caribbean Tourism Organisation standards.

Skills

Hotel Operations ManagementRevenue & Yield ManagementGuest Experience StrategyFront Office Systems (Opera PMS)Staff Training & DevelopmentInventory & Cost ControlCrisis & Complaint ResolutionFood & Beverage CoordinationDigital Marketing for TourismHealth & Safety Compliance

Employment History

Rooms Division ManagerMar 2020 – Present

Sandals Grande St. Lucian Spa & Beach Resort, Gros Islet, Saint Lucia

•Oversee daily operations of 301 oceanfront suites across six room categories, managing a team of 45 housekeeping, front office, and concierge staff.

•Achieved a TripAdvisor Travellers' Choice Award in 2022 and 2023 by lifting guest satisfaction index from 84% to 96%.

•Reduced linen and amenity wastage by 18% through an inventory management overhaul, saving approximately XCD 120,000 annually.

•Coordinate directly with tour operators including Sunlink Tours to deliver seamless excursion packages.

Front Office SupervisorJun 2016 – Feb 2020

Windjammer Landing Villa Beach Resort, Labrelotte Bay, Saint Lucia

•Supervised a front desk team of 12, handling check-in operations for up to 180 villa units during peak winter season.

•Introduced a digital pre-arrival concierge programme that cut average check-in time from 14 minutes to 6 minutes and increased upselling revenue by XCD 85,000 in its first year.

•Trained 8 new hires annually and maintained a staff retention rate of 91% over four years.

Destination Services OfficerSep 2013 – May 2016

Saint Lucia Tourism Authority, Castries, Saint Lucia

•Provided visitor information and destination marketing support at Hewanorra International Airport and the Castries Cruise Terminal, welcoming over 400,000 visitors annually.

•Coordinated with the Caribbean Tourism Organisation on regional statistics reporting and produced quarterly visitor satisfaction surveys analysed across 12 key indicators.

•Represented Saint Lucia at the Caribbean Travel Marketplace in Miami in 2015.

Education

Bachelor of Science in Hospitality & Tourism Management in Hospitality & Tourism ManagementSep 2009 – May 2013

University of the West Indies, Cave Hill Campus, Bridgetown, Barbados

Associate Degree in Business Administration in Business AdministrationSep 2007 – Jun 2009

Sir Arthur Lewis Community College, Castries, Saint Lucia

Certifications

Certified Hospitality Supervisor (CHS) · American Hotel & Lodging Educational Institute · 2018-11

Caribbean Tourism Organisation — Destination Management Professional · Caribbean Tourism Organisation · 2020-04

HACCP Food Safety Level 3 · Caribbean Environmental Health Institute · 2021-07

Revenue Management Essentials · Cornell University eCornell · 2022-02

References

Diane Alcindor

Windjammer Landing Villa Beach Resort

d.alcindor@windjammer.com · +1 (758) 456-9000

Roderick Charles

Saint Lucia Tourism Authority

r.charles@stlucia.org · +1 (758) 452-4094

Patricia Emmanuel

Sandals Grande St. Lucian Spa & Beach Resort

p.emmanuel@sandals.com · +1 (758) 455-2000

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